Define 'gig economy'

Define 'hard HRM'

Define 'zero-hours contract'

List three characteristics of soft HRM.

State one disadvantage of shift working.

List 3 ways to measure employee performance

What is a potential disadvantage of 'investment in technology' as a soft strategy to improve employee performance?

To increase the profit of all divisions by 15% per year, would be an 'MBO' objective of which level of the hierarchy?

• Aim

• Corporate objective

• Divisional objective

• Departmental objective

• Individual target