ibca

You received a text and a threatening voicemail from an angry customer who wants to immediately discuss the shortcomings of recently released product. You are about to walk into a mandatory meeting with your top-level leadership team. Which of the following is your best course of action?

• Skip the meeting and call the customer

• Continue to send text messages to the customer hoping to smooth things over until you can call him on the phone after your meeting

• Request that the customer send his complaints by e-mail, knowing that inappropriate communication will be well documented

• Do not respond to the customer

Raoul has received a file attachment from a known individual. He has no reason to expect files from the individual. Which of the following is an effective security strategy for Raoul to take?

• Make back-up copies of important files so that it is possible to recover them in case of an incident

• Open the file attachment and use anti-virus software to scan it

• Before opening the attachment, use anti-virus software to scan the system’s hard disk

• Before opening the attachments, call or send a text or instant message to the individual to verify that he or she meant to send it

Digital signatures verify the integrity of the data, verify the identity of the server, and

• Enforce non-repudiation

• Create certificate requests

• Provide data confidentiality

• Sign digital certificate request

You have volunteered to give a presentation to the parents at your child’s school about the dangers of the Internet. Which of the following would you include in your recommendations to parents?

• Direct parents to ask other users in the children’s chat room to provide identifications

• Warn children to never provide personal information over the Internet

• To reduce fear, claim that the threat of predators has been reduced in recent times

• Remind the parents that the anonymity of chat rooms provides security

You use a proprietary Windows-based program to generate architectural drawings and plans for you freelance drafting business. You have a personal Web site and would like to share samples of your work for potential new customers to review. To which file format should you convert your drawings so that they are viewable regardless of the local operating system used by the individual viewing your site?

• MP3

• DOC

• PDF

• XML

Your Web browser is currently open and displaying a popular sports site. You decide that you want to browse to the CIW site without closing the browser. What is the most efficient way to accomplish this?

• By typing the CIW site’s URL (www.CIWcertified.com) in the address bar of your Web browser

• By typing the FTP address (ftp.CIWcertified.com) in the address bar of your Web browser

• By performing a search on your computer for the term “CIW”

• By performing a search within the site currently displayed in your Web browser

Consider the following address.

http://www.CIWcertified.com/Certifications/Web_Foundations/iba.php

Which of the following is the best classification for the address?

• Relative URL

• Virtual domain name

• Deep URL

• Fully qualified domain name

You accidently dropped your mobile phone, which was submerged in water and no longer works. Upon replacing the phone with an upgraded unit you must reconfigure mand of the services. The instructions say that all you need to do is enter your e-mail address and the unit will configure the e-mail client for you. Even though you have tried this several times, it does not work. The Mobile phone vendor says that because you are trying to sync your e-mail account with an enterprise mail server, you will need to configure the e-mail client manually. Which choice lists the information you will need to configure the e-mail client?

• E-mail address, SMTP, IMAP, DNS, user name and password

• Company name, SMTP, POP3 user name and password

• E-mail address, SMTP, POP3, user name and password

• Company name, e-mail address, SMTP, POP3, IMAP and DNS

Which of the following is used to help non-technical users collectively classify and find

information on a site?

• Tagging

• Ajax

• A Wiki

• Webfeed

You just received a joke that was e-mailed to you by a co-worker. You find the joke funny and consider forwarding it to another co-worker that you trust. Which human resources issue to you risk by forwarding the e-mail message?

• Forgetting to include others who might find the joke funny

• Offending a recipient who received the joke as a result from further forwarding

• Reducing the effectiveness of spam filters

• Copyright infringement by not providing credit to the originator of the joke