Discovery Structure

Quiz
•
Professional Development
•
KG
•
Easy
Angie M
Used 454+ times
FREE Resource
10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What questions should become top priorities when you take a lead?
What type of personality is the customer?
What do my customers believe, want, and feel?
What are the customer's plans?
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Select the professional explanation for the difference between business and economy departments.
We're not allowed to assist the customers that need a business class ticket.
The difference between our business and economy departments is that each team has their dedicated professionals and for both classes, there are different contracts.
Business team is more professional, so they can assist better.
Business department can help you get a discounted deal.
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Why should agents ask about flexibility?
Flexibility can help save money on the flight.
To be aware of the customers' plans.
Agents will have a wider range of PQs to choose from.
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What characteristics define a "child" passenger?
Turns 12 during the trip
12+ y.o
2 y.o - 12 y.o
No need in a separate seat during the flight.
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
In which case customers may save several hundred dollars?
If the book themselves.
If they travel alone.
If their travel dates are flexible.
If they choose basic economy.
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
In order to avoid issues with the type of ticket, the agents should:
Specify the budget.
Find out the child's age.
Inquire about the meal preferences.
Collect the preferences in details.
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What should agents ask if the customer is flying to a city with multiple airports?
Your arrival city is going to have 3 airports. Which one did you previously fly to?
Your arrival city also is going to have 3 airports, Which one do you like the most?
Which airport is the busiest one?
Who will be waiting for you at the airport?
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