Happy Friday! Session

Is it mandatory to log in to the self Service Portal before you pay Fixed Broadband and POS paid Bill?

• True

• False

Customers can perform an automatic plan change for a Fixed Broadband account on my Vodafone web.

• True

• False

Customers can pay for their Fixed Broadband bill only via Vodafone cash on My Vodafone web

• True

• False

Customers can link their Vodafone Fixed Broadband Service with Ghana card details on Vodafone Website.

• True

• False

You can raise a report in TOBI

• True

• False

TOBI will always transfer you over to a human agent

• True

• False

You cannot check the status of SR raised via EC in TOBI.

• True

• False

Which of these options below is Transactions TOBI can assist you with?

• Raise a report and check status

• Recharge over scratch card

• Reverse a wrong vodafone cash Transactions

• all the Above

Where can you add additional mobile/broadband accounts to your MVA

• Services

• Add Accounts

• All the above

Vodafone cash is not available on the App

• False

• True