ZTT Direct Debit

Hi CS Team, please help to check the status of this transaction? (Coming from Paymaya)

The status is already Completed according to AD.

• Ticket Type: Question - PH Direct Debit - Transaction Status checking

• Ticket Type: Issue - PH Direct Debit - Transaction Status mismatch Reason Code: PH Direct Debit > Transaction reconciliation

• Ticket Type: Question - PH Direct Debit - Transaction Status checking Reason Code: PH Direct Debit > Transaction reconciliation

• Ticket Type: Question - PH Direct Debit - Transaction Status mismatch Reason Code: PH Direct Debit > Difficult to find transaction on dashboard

Hi CS Team, please help to reverse this unauthorized transaction to Grabpay account.

The request came from Unionbank.

• Partner: Financial Institution: BPI

• Partner: Ewallet partner: Grabpay

• Partner: Ewallet partner: Paymaya

• Partner: Financial Institution: UBP

Hi CS Team, Please help to freeze and reverse this unauthorized transaction to Paymaya account.

The request came from BPI.

• Ticket Type: Issue - PH Direct Debit - Transaction Status mismatch Reason Code: PH Direct Debit > Transaction reconciliation

• Ticket Type: Issue - PH Direct Debit - Transaction Status checking Reason Code: PH Direct Debit > Dfficult to find transaction on dashboard

• Ticket Type: Issue - PH Fraud - Fraud report from partner Reason Code: PH Fraud > Suspected on Direct Debit fraud

• Ticket Type: Task - PH Direct Debit - Refund request Reason Code: PH Direct Debit > Unavailable API for refund

Hi CS Team, please help to provide PAX ID on this transaction. The request came from Grabpay

• Ticket Type: Task - PH Direct Debit - PAX ID request Reason Code: PH Direct Debit > Unable to retrieve PAX ID in dashboard

• Ticket Type: Task - PH Direct Debit - PAX ID request Reason Code: PH Direct Debit > Transaction reconciliation

• Ticket Type: Issue - PH Direct Debit - Transaction status mismatch Reason Code: PH Direct Debit > Transaction reconciliation

• Ticket Type: Issue - PH Direct Debit - Transaction status mismatch Reason Code: PH Direct Debit > Difficult to find transaction on dashboard

Hi CS Team, we did not receive this transaction but customer claimed that their balance was already deducted. The request came from Grabpay.

Status of the transaction is failed according to AD.

• Ticket Type: Issue - PH Direct Debit - Transaction status mismatch Reason Code: PH Direct Debit > Transaction reconciliation

• Ticket Type: Issue - PH Direct Debit - Transaction status mismatch Reason Code: PH Direct Debit > Failed ewallet top up but end user balance deducted

• Ticket Type: Issue - PH Direct Debit - Failed ewallet top up but end user balance deducted Reason Code: PH Direct Debit > Transaction reconciliation

• Ticket Type: Question - PH Direct Debit - Transaction status checking Reason Code: PH Direct Debit > Transaction reconciliation

Hi CS Team, we did not receive this transaction but customer claimed that their balance was already deducted. The request came from Grabpay.

Status of the transaction is failed according to AD and the transaction is not found in BPI recon sheet.

• Action taken by CS: Escalation - Finops

• Action taken by CS: Escalation - Product team

• Action taken by CS: Non Escalation - Elaboration

• Action taken by CS: Escalation - L2

Hi CS Team, Please help to reverse this transaction. The request came from Grabpay and the status of the transaction is already completed.

• Ticket Type: Issue - PH Direct Debit - Transaction status mismatch Reason Code: PH Direct Debit > Transaction reconciliation

• Ticket Type: Issue - PH Direct Debit - Transaction status mismatch Reason Code: PH Direct Debit > Failed ewallet top up but end user balance deducted

• Ticket Type: Task - PH Direct Debit - Refund request Reason Code: PH Direct Debit > Unavailable API for refund

• Ticket Type: Issue - PH Direct Debit - Transaction status mismatch Reason Code: PH Direct Debit > Unavailable API for refund

Hi CS Team, I found invalid API Key issue while trying to create DD payment. The issue had happened as they used the wrong API Key.

• Ticket Type: Issue - PH Direct Debit - API Validation error Reason Code: PH Direct Debit > Incorrect version on customer creation

• Ticket Type: Issue - PH Direct Debit - API Validation error Reason Code: PH Direct Debit > Lack of understanding on API validation error

• Ticket Type: Issue - PH Direct Debit - API Validation error Reason Code: PH Direct Debit > Break / bug on source code

• Ticket Type: Issue - PH Direct Debit - API Validation error Reason Code: PH Direct Debit > Bank intermittent error