Customer questions

Customers do not tell their friend and colleagues about bad customer care experiences.

• Agree

• Disagree

The product itself is more important than the service behind it.

• Agree

• Disagree

Good friendly customer service will keep customers coming back.

• Agree

• Disagree

After the sale is finished, the customer does not need any attention.

• Agree

• Disagree

What is the first thing you should do when a customer complains?

• Roll your eyes

• Get angry

• Stay calm

• Cry

What is the second step to dealing with complaints after stay calm?

• Get a manager

• Ignore the customer

• Offer a solution

• Listen carefully

Which emotion is customer likely not to feel when complaining? (select the one that do not fit her)

• Angry

• Embarrassed

• Upset

• Annoyed

Customer who complains want...

• to be heard.

• something for nothing.

• to be part of the company.

• to be annoying.