Communicating for Success

___ is effectively the basis of all long-lasting relationships with clients and coworkers.

• Management

• Communication

• Training

• Advertising

The best way to understand others is to begin with a firm understanding of ___.

• business

• yourself

• cosmetology

• the brain

What is the very first thing you should do when meeting a new client?

• Clean your work area

• Wear a smile

• Prepare the client for service.

• Inform the client of the fees.

How much time should you schedule for a consultation with a first-time client?

• 5 to 15 minutes

• 15 to 20 minutes

• 20 to 30 minutes

• 45-60 minutes

When you help the client select a hairstyle that is reflective of her body shape and entire lifestyle, you are subscribing to the ___ concept.

• big picture

• fashion personality

• seasonal color

• total look

The most important communication you will have with your clients is a(n) ___, which will help you to determine the client's needs and achieve the desired results.

• client consultation

• follow-up meeting

• sales pitch

• open house

What tool should you use to put your clients at ease about your technical abilities?

• Stylebook

• Fashion magazines

• Personal portifolio

• Letters of recommenmdation

Listening to the client and then repeating, in your own words, what you think the client is telling you, is known as ___.

• associative communication

• targeted assimilation

• repetitive feedback

• reflective listening

___ clients can greatly affect the salon flow, causing setbacks in the appointment calendar as well as making stylists late for other services.

• Scheduled

• Frequent

• Talkative

• Tardy

When is it appropriate to argue with clients?

• When they are late

• When they arrive on the wrong day

• When they are openly dissatisfied

• Absolutely, unquestionably never