Conflict Resolution Basics

Where does conflict happen? Choose the best answer!

• At home

• At work

• At school

• Everywhere

How can practicing mindfulness help in a conflict?

• It can help us remain calm.

• It can help us be unaware of our emotions.

• It can help us argue more clearly.

• It can help us ignore the problem.

Which is a better outcome, a conflict spiral or a conflict cycle?

• Spiral

• Cycle

How can we avoid getting stuck at one point in the conflict cycle?

• Practicing awareness

• Giving in

• Being aggressive

What is the best communication style to use in a conflict?

• Passive

• Aggressive

• Passive-Aggressive

• Assertive

Name the "No Way" approach: not addressing the conflict.

• Avoid

• Accommodate

• Compromise

• Control

Name the "Your Way" approach: giving in to another person's point of view.

• Avoid

• Accommodate

• Compromise

• Control

Name the "My Way" approach: pursuing personal concerns at another's expense.

• Collaborate

• Accommodate

• Compromise

• Control

Name the "Half Way" approach: looking for a middle ground by splitting the difference.

• Collaborate

• Accommodate

• Compromise

• Control

Name the "Our Way" approach: looking for a middle ground by splitting the difference.

• Collaborate

• Control

• Compromise

• Avoid