LET'S RECALL

Basic knowledge of computer usage, Windows applications, e-mail and internet and the ability to learn organization- specific software – requirement.

• DECISION MAKING

• MULTITASKING

• TECHNICAL LITERACY

• MEDIA LITERACY

Maintaining a calm demeanor and mental state when situations and emotions escalate to higher levels

• MULTITASKING

• STRESS MANAGEMENT

• BUSINESS ACUMEN

• INTERPERSONAL COMMUNICATION

Understanding the relationship between their jobs and its impact to business and customers

• BUSINESS ACUMEN

• MULTITASKING

• STRESS MANAGEMENT

• TECHNICAL LITERACY

Offering support and guidance to co – workers

• BUSINESS ACUMEN

• STRESS MANAGEMENT

• TEAMING WITH OTHERS

• PEER COACHING

Managing multiple priorities or assignments simultaneously

• MULTITASKING

• TEAMING WITH OTHERS

• CHANGE MANAGEMENT

• CROSS SELLING

Ability to actively listen, question appropriately, provide feedback, and use the skills outlined to build customer relationships

• INTERPERSONAL COMMUNICATION

• INTRAPERSONAL COMMUNICATION

• BUSINESS COMMUNICATION

• SMALL GROUP COMMUNICATION

Ability to work effectively with others and contribute to team task accomplishment

• PEER COUNSELING

• INTERPERSONAL COMMUNICATION

• TEAMING WITH OTHERS

• CROSS SELLING

Adapting to and handling changing situations and environments

• DECISION MAKING

• CHANGE MANAGEMENT

• CROSS SELLING

• TECHNICAL LITERACY

Selling upgraded or additional products to existing customers

• CALL MANAGEMENT

• MARKETING MANAGEMENT

• SALES MANAGEMENT

• CROSS SELLING

Gathering relative information, and analyzing situations then applying appropriate interventions to resolve an issue or come to a decision

• DECISION MAKING

• CROSS SELLING

• CHANGE MANAGEMENT

• MULTITASKING