OB Recap Lesson 1 & 2

OB is a multi-disciplinary study of what people _____, ____ and __ in an organisation.

• work

• think

• do

• feel

• study

When we study OB at the micro-level, we are looking at ___________.

• work groups

• individuals

• organisations

• external environment

High Performance Work Practices (HPWP) is founded on the belief that capital is an important source of competitive edge for organisations. What type of capital is referred here?

• human capital

• structural capital

• relation capital

• organisation capital

___________ is a person or entity that affects or is affected by the organisation.

Organisation-Environment Fit occurs when the organsiation put resources where they are most ______ aligned to the needs of external environment.

The 4 Yardsticks of Organisation Effectiveness are Open Systems, Organisational ________, HPWP and Stakeholders.

Job ________ is practice of giving employees more responsibility for planning in their own work

• rotation

• enlargement

• enrichment

• reduction

Which of the following needs belong to the top of the pyramid model under Maslow's Hierarchy of Needs?

• Love/Belonging

• Safety

• Physiological

• Esteem

• Self-actualization

Attitudes involve conscious logical reasoning, whereas emotions operate as events usually without awareness. The statement is ______

• True

• False

Emotional ______ is the effort and control to express organisation desired emotions during interpersonal transactions.