CMDB E2

Config. Mgmt.#E2 - A serious incident has occurred. The assigned solution team is unable to resolve this incident within the agreed time. The Incident Manager is called in. Which form of escalation describes the above sequence of events?

• Formal escalation

• Functional escalation

• Hierarchical escalation

• Operational escalation

Config. Mgmt.#E2 - Which process is responsible for ensuring that the CMDB has been updated correctly?

• Change Management

• Problem Management

• Release Management

• Configuration Management

Config. Mgmt.#E2 - Which process is responsible for ensuring that the CMDB has been updated correctly?

• Change Management

• Problem Management

• Release Management

• Configuration Management

Config. Mgmt.#E2 - Which of the ITIL processes is responsible for ensuring the organisation is aware of new and changing technology?

• Capacity Management

• Change Management

• Financial Management for IT Services

• Configuration Management

Config. Mgmt.#E2 - The data in the Configuration Management Database (CMDB) can only be modified after permission is granted to modify the infrastructure. Which process grants such permission?

• Capacity Management

• Change Management

• Incident Management

• Service Level Management

Config. Mgmt.#E2 - How does Problem Management support the Service Desk activities?

• It resolves serious incidents for the Service Desk.

• It studies all incidents resolved by the Service Desk.

• It relieves the Service Desk by communicating the resolution directly to the user.

• It makes information on a Known Error available to the Service Desk.

Config. Mgmt.#E2 Which of the following is NOT included in what Configuration Management does to answer its goal?

• Control versions of CIs.

• Identify versions of CIs.

• Relates versions of CIs.

• Maintain versions of CIs.

Config. Mgmt.#E2 Which of the following is not usually stored in the CMDB?

• Laptop

• Servers

• Database

• Application Instances

Config. Mgmt.#E2 The Policy Documents serve what purpose in the Configuration Management process? 

• Provide instructions to the Configuration Coordinators on how to process CMDB update requests

• Determine the required format of CI attributes stored in the CMDB

• Determine the required format of CI attributes stored in the CMDB

• All of the above

Config. Mgmt.#E2 The Configuration Item Owner role authors and owns the Policy Documents.

• True

• False