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KLM FA 1

Authored by Joel M

Fun

1st Grade

Used 2+ times

KLM FA 1
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10 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

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When providing tips and activities I should give at least ____ items

1

2

3

4

2.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

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In my answers, I should always provide...

a link for more information

a payment link

an emoji

a greeting

3.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

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At the beginning of all my answers I should have...

a greeting

a name

an explanation why I am late

an engagement

4.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

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DG Prompts are a great way to...

find out the right answer to a case

show my passenger I am a human being with feelings

ask additional details needed to take action

make lots of answers per hour

5.

DRAW QUESTION

3 mins • 5 pts

Draw a leaf

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6.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

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When a passenger complains about something that happened to them the best thing you can offer is...

the website to create a Customer Care file

the perfect DG Prompt that will be make them feel valued

an apology for being late in your reply

to create a Customer Care file for them

7.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

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KLM Staff (airport) and KLM Crew (plane) feedbacks should be directed to...

Solutions Team

SMH Group

Social Media Hub HQ Amstelveen

Flying Blue

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