Support Team Traininig

What is Clover?

• A system used to track orders

• The terminal used to take payments and process refunds

• A system used to create orders

What email is used to escalate or attend Store Support requests?

• Frame Genie

• Personal Email

• Store Support

What are the types of refunds available on Zeus?

• 70% Refund

• Partial Refund

• Full Refunds

• 60% Refund

What kind of discounts can be applied to an order?

• Presale Discount

• First Purchase Discount

• Savings Club Discount

• After-sale discount

Are we able to apply discounts for franchise stores without a previous authorization?

• Yes

• No

Who approves the discounts for corporate stores?

• Regional Manager

• Sales Manager

• Patient Coordinator

What is an OD Schedule Adjustment?

Who is the person that we should escalate Zeus development issues?

• Xochilt Arroliga

• Rachel Zavala

• Tatiana Rojas

What are SO/MEL Online experience tickets?

• Customers feedbacks from the website

• Insurance Tickets

• Zeus Tickets

How long can we wait for a customer to send back the consent form?

• 72 hrs

• 24 hrs

• 6 hrs