102 - team work - theory wk 2

What details does a contract of employment contain?

• Personal details of the employee

• List of salon services and prices

• Outline of individual job role and responsibilities

• Details of the salon opening and closing times

When dealing with a task the trainee is unsure about, who should they seek agreement from?

• client

• friend

• manager

• parent

Which one of the following is acceptable behaviour in the salon?

• Wearing open toe shoes and salon uniform

• Wearing fashionable but comfortable clothes with tidy hair

• Unshaven to appear cool with best ripped jeans on

• Unwashed showing remains of last nights make up on face

Which one of the following is unacceptable behaviour in the salon?

• Asking for assistance from a colleague

• Being polite and considerate to colleagues

• Working in a safe and hygienic manner

• Shouting across the salon to obtain attention

What are the possible consequences of maintaining client care?

• Client may complain to manager

• Client may take legal action against the salon

• Client happy with service received

• Employee may receive a warning from the manager

Why is it important to communicate in a clear and polite manner

• To appear moody with colleagues and clients

• To hide lack of confidence when speaking to clients

• To be unprofessional when dealing with clients

• To ensure that others can understand what is being said

If a client complains that they have become wet at the basin how may they react?

• raise voice

• be confused

• look freightened

• happy expression

What is a grievance procedure?

• Document with details of salon training requirements

• Health and safety information for handling equipment

• Part of the individuals learning plan of training

• Procedure for employees if unhappy about a decision at work

Where can information on National Occupational Standards be accessed

• Candidate logbook/Habia

• manufacturers

• trade journal

• bookshop

Why is it important to manage working time effectively

• So that everyone can finish work early and go home

• To make time to have own hair washed and cut

• To ensure that own job role is completed as required

• To make time to have a lunch or coffee break