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REFRESHER - GTS

Authored by Rodrigo Bravatti

English, Physical Ed, Professional Development

Professional Development

Used 9+ times

REFRESHER  - GTS
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14 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

What should we always remember when sharing pricing for a quote?

PRICE INCLUDES TAXES AND FEES

PRICES AND AVAILABILITY ARE SUBJECT TO CHANGE

PRICE IS PER PERSON

TYPE OF FARE

ALL OF THE ABOVE

2.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

Mary Smith calls in to get a quote, she shares the BK#12345 and we notice that HER NAME and the names of some others show on the booking. Besides her name, what else are we suppsoed to ask?

Full names of the other guests

Ship name

Sailing date

Travel agency's phone number

3.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

What are the main features and benefits on booking flights through us?

BNPL

CANCELLING AND REBOOKING

ASSURANCE OF ARRIVAL

GETTING REFUNDABLE FARES

LL OF THE ABOVE

4.

MULTIPLE SELECT QUESTION

45 sec • 5 pts

Martin from the GALAPAGOS DESK will transfer over a call of a TP who wants to get a quote for flights. What should I ask for, besides the booking number?

Name of the person who I will be talking to

Ship and sailing date

Was the booking already verified?

Name of all guests

5.

MULTIPLE SELECT QUESTION

45 sec • 5 pts

When sharing a quote for an existing booking. What should we include in the offering when applicable?

Transfers

Meals

Hotels

Shore Excursions

6.

MULTIPLE SELECT QUESTION

45 sec • 5 pts

Which tool will let us find/make reference of transfers IF available?

SAT

SABRE

Amadeus

AS400

7.

MULTIPLE SELECT QUESTION

45 sec • 5 pts

What should be confirmed when booking flights? (Mandatory info) only

Date of Birth

Frequent Flyer Number

Spelling of complete names for each guest

E-mail Address

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