REFRESHER - GTS

What should we always remember when sharing pricing for a quote?

• PRICE INCLUDES TAXES AND FEES

• PRICES AND AVAILABILITY ARE SUBJECT TO CHANGE

• PRICE IS PER PERSON

• TYPE OF FARE

• ALL OF THE ABOVE

Mary Smith calls in to get a quote, she shares the BK#12345 and we notice that HER NAME and the names of some others show on the booking. Besides her name, what else are we suppsoed to ask?

• Full names of the other guests

• Ship name

• Sailing date

• Travel agency's phone number

What are the main features and benefits on booking flights through us?

• BNPL

• CANCELLING AND REBOOKING

• ASSURANCE OF ARRIVAL

• GETTING REFUNDABLE FARES

• LL OF THE ABOVE

Martin from the GALAPAGOS DESK will transfer over a call of a TP who wants to get a quote for flights. What should I ask for, besides the booking number?

• Name of the person who I will be talking to

• Ship and sailing date

• Was the booking already verified?

• Name of all guests

When sharing a quote for an existing booking. What should we include in the offering when applicable?

• Transfers

• Meals

• Hotels

• Shore Excursions

Which tool will let us find/make reference of transfers IF available?

• SAT

• SABRE

• Amadeus

• AS400

What should be confirmed when booking flights? (Mandatory info) only

• Date of Birth

• Frequent Flyer Number

• Spelling of complete names for each guest

• E-mail Address

Who should spell the guest's names? (During sales procedure)

• I should do it

• The guest should do it

• The TP should do it

• As long as the process is done, anyone can do it

Edgar calls in, requesting to get the air confirmation of the booking. William is NOT on the guests list but his name shows as a Contact. What should I ask him in order to verify the booking, BESIDES the booking number?

• Ship name

• Name of all guests showing on the booking

• Sailing date

• Travel agency's phone number

Can we ask for the airport code to the caller? (Since the beginning of the interaction and without us attempting to use our resources first)

• YES

• NO