Customer Service

Who is the customer?

• Someone who buys goods or uses products.

• Involves taking care of the customer’s need.

How to create a good first impression with customers?

• Ignore

• Eye contact

• Lack of information

• Friendly greeting

Which of the following are good first impressions with customers?

• Do your part

• Not being acknowledged

• Disorganised store

• Be respectful

• Dirty uniform

There are two types of communication, is it true of false?

• True

• False

What is communication?

• Ignoring customers

• Giving and receiving different types of information

Which of the following are types of verbal communication?

• Posture

• Vocal skills

• Hand gestures

• Facial expressions

• Questioning skills

Which of the following are types of non-verbal communication?

• Questioning skills

• Eye-contact

• Conversational skills

• Listening skills

• Facial expressions

Facial Expressions, is it verbal or non-verbal communication?

• Verbal

• Non-verbal

Listening skill, is it verbal or non-verbal communication?

• Verbal

• Non-verbal

Questioning skill, is it verbal or non-verbal communication?

• Verbal

• Non-verbal