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Customer Service

Authored by Nicole Vella

Other

9th Grade

Used 149+ times

Customer Service
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10 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

Who is the customer?

Someone who buys goods or uses products.

Involves taking care of the customer’s need.

2.

MULTIPLE SELECT QUESTION

1 min • 5 pts

How to create a good first impression with customers?

Ignore

Eye contact

Lack of information

Friendly greeting

3.

MULTIPLE SELECT QUESTION

1 min • 5 pts

Which of the following are good first impressions with customers?

Do your part

Not being acknowledged

Disorganised store

Be respectful

Dirty uniform

4.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

There are two types of communication, is it true of false?

True

False

5.

MULTIPLE CHOICE QUESTION

45 sec • 5 pts

What is communication?

Ignoring customers

Giving and receiving different types of information

6.

MULTIPLE SELECT QUESTION

1 min • 5 pts

Which of the following are types of verbal communication?

Posture

Vocal skills

Hand gestures

Facial expressions

Questioning skills

7.

MULTIPLE SELECT QUESTION

1 min • 5 pts

Which of the following are types of non-verbal communication?

Questioning skills

Eye-contact

Conversational skills

Listening skills

Facial expressions

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