Servicios IT
Authored by Alber Trujillo
Computers
University
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8 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
También llamada ITSM, es un conjunto de políticas y prácticas para implementar, entregar y gestionar servicios de IT a usuarios finales
Gestión de Servicios
ITIL
Gestión de Problemas
Gestión de Cambios
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Indique cuál de los siguiente enunciados es un beneficio del ITSM
Independencia
Redundancia de Datos
Calidad de los servicios
Procesos
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
El Pilar de ITIL que es entendida como la entrega a cliente del producto o servicios óptimos.
Calidad
Procesos
Independencia
Cliente
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Es un medio para entregar valor a los clientes
Servicios en ITIL
Procesos
Calidad
ITSM
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Se denominó GITIM (Government Information Technology Infrastructure Management) en su primera versión
ITIL
ITSM
ERP
Service Desk
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Los problemas son eventos que forman parte de la operación normal del servicio, ocasionando reducción en la calidad de este
Falso
Verdadero
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Es una adicción, modificación o eliminación de cualquier evento que pueda afectar indirectamente los servicios
Cambio
Proceso
Incidente
Problema
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