Uupdates

A centurion member received a Special Print Edition of the Departures Magazine for Sept 2022 issue as Surprise and Delight. He wants to unsubscribe. What will you do?

• Cancel Subscription via GSP

• Advise to call Centurion Customer Service

• Advice to call Customer Care

• Inform the CM that we do not have an option to unsubscribe them

What is MPAN?

• Cloud Token use for  Samsung Pay

• Cloud Token use for Apple Pay

• Customer's card number

• Token for statement balance statement

Where will the customer see the merchant refunds in the new update?

• They do not have an option online

• They will be able to see the pending refunds in near real-time on their Mobile/MYCA

• There is no way to see it at all

• They need to contact the merchant regarding the status of the refund

True or False: Amex Perks are Amex Offers and will show to Card Members on dedicated Amex Offers website.

• TRUE

• FALSE

What article leaked Marriott information about benefits and product?

• “View For The Wing” website

• Marriott Bonvoy scam website

• “Wing For The View” website

• No. It was not leaked at all

Amex Round-Up allows eligible Card Members to round-up transaction amounts, transfer the funds to Philanthropi, and then donate the funds to a charity of their choice.

Round-Up transactions have a monthly limit of _____.

• $100

• $200

• $300

• $400

True or False: SafeKey is a 6-digit One-Time Passcode (OTP) that acts as a pre authorization tool that merchants use to protect online transactions from fraud by confirming their identity with additional verification information.

• TRUE

• FALSE

. True or False: Card Member’s Online Account (MYCA) User ID must not be deleted, changed, or de-linked if they have a Banking product (Rewards Checking /Amex Savings) because they will lose their access to their online account.

 

• TRUE

• FALSE

. What is the name of the latest Hurricane which has made landfall in the Dominican Republic and continues with heavy rain over Puerto Rico?

• Florida

• Frances

• Fiona

• Flora

How many transactions should we use the option to open CLIC case for multiple billing request on GSP by selecting the Request Type:  Multiple billing dispute - DGT?

• 45

• 46

• 47

• 48