ToF: Lazada’s return policy of Lazada is determined by the item's fulfillment type providing either 7 days or 30 days return coverage.
WH LZ PH Batch 5 Exam Day 8

Quiz
•
Professional Development
•
KG
•
Medium
laz lion
Used 2+ times
FREE Resource
10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
15 mins • 1 pt
True
False
Maybe
2.
MULTIPLE CHOICE QUESTION
15 mins • 1 pt
ToF: All Lazmall and non-Lazmall items may be requested for pick-up.
True
False
Maybe
3.
MULTIPLE CHOICE QUESTION
15 mins • 1 pt
This occurs when the item package is identical to the one ordered, but it has been tampered with or opened. Rocks, trash, papers, soap bars, or any other item not sold by the seller or Lazada may be found inside the package.
Counterfeit
Fake order
Problem with item received
Anomaly
4.
MULTIPLE CHOICE QUESTION
15 mins • 1 pt
These are things sold on our platform that do not have a return/refund button after they have been tagged as delivered, such as swimwear and digital goods.
Digital Goods
Perishable items
Non-returnable items
Pleasure items
5.
MULTIPLE CHOICE QUESTION
15 mins • 1 pt
Which of the following statements below is incorrect?
Items from Lazmall can be requested for pickup
Bulky items can be requested for pickup provided they will not exceed 50KG and is far from DOP
None of the above
Lazada do not issue sales invoice for crossborder items
6.
MULTIPLE CHOICE QUESTION
15 mins • 1 pt
Andrea purchased sneakers from Lazmall (MP). She inspects the parcel upon delivery and discovers the sales invoice is missing. What should we tell Andrea if she contacts Lazada and asks for a copy of her sales invoice?
Inform Andrea that we cannot issue sales invoice for Lazmall MP items
Advise Andrea to contact the seller and request a copy of her sales invoice.
Assist Andrea in contacting the delivery personnel who may have misplaced her sales invoice.
Advise Andrea that we will escalate to our partner support team to secure the copy of her sales invoice.
7.
MULTIPLE CHOICE QUESTION
15 mins • 1 pt
What do you call a document that a consumer receives with a list of things they've purchased that includes information like item price, sales tax, and item amount?
Sales receipt
Sales invoice
Official receipt
Sales official
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