WH LZ PH Batch 5 Exam Day 8

WH LZ PH Batch 5 Exam Day 8

KG

10 Qs

quiz-placeholder

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WH LZ PH Batch 5 Exam Day 8

WH LZ PH Batch 5 Exam Day 8

Assessment

Quiz

Professional Development

KG

Medium

Created by

laz lion

Used 2+ times

FREE Resource

10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

15 mins • 1 pt

ToF: Lazada’s return policy of Lazada is determined by the item's fulfillment type providing either 7 days or 30 days return coverage.

True

False

Maybe

2.

MULTIPLE CHOICE QUESTION

15 mins • 1 pt

ToF: All Lazmall and non-Lazmall items may be requested for pick-up.

True

False

Maybe

3.

MULTIPLE CHOICE QUESTION

15 mins • 1 pt

This occurs when the item package is identical to the one ordered, but it has been tampered with or opened. Rocks, trash, papers, soap bars, or any other item not sold by the seller or Lazada may be found inside the package.

Counterfeit

Fake order

Problem with item received

Anomaly

4.

MULTIPLE CHOICE QUESTION

15 mins • 1 pt

These are things sold on our platform that do not have a return/refund button after they have been tagged as delivered, such as swimwear and digital goods.

Digital Goods

Perishable items

Non-returnable items

Pleasure items

5.

MULTIPLE CHOICE QUESTION

15 mins • 1 pt

Which of the following statements below is incorrect?

Items from Lazmall can be requested for pickup

Bulky items can be requested for pickup provided they will not exceed 50KG and is far from DOP

None of the above

Lazada do not issue sales invoice for crossborder items

6.

MULTIPLE CHOICE QUESTION

15 mins • 1 pt

Andrea purchased sneakers from Lazmall (MP). She inspects the parcel upon delivery and discovers the sales invoice is missing. What should we tell Andrea if she contacts Lazada and asks for a copy of her sales invoice?

Inform Andrea that we cannot issue sales invoice for Lazmall MP items

Advise Andrea to contact the seller and request a copy of her sales invoice.

Assist Andrea in contacting the delivery personnel who may have misplaced her sales invoice.

Advise Andrea that we will escalate to our partner support team to secure the copy of her sales invoice.

7.

MULTIPLE CHOICE QUESTION

15 mins • 1 pt

What do you call a document that a consumer receives with a list of things they've purchased that includes information like item price, sales tax, and item amount?

Sales receipt

Sales invoice

Official receipt

Sales official

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