CRM OPERATION REFRESHER

What are the choices in Ticket Type

• Aduan Dari Luar

• Aduan Dalaman

• Pertanyaan (inquiry)

• All

We have to choose International channel for International Parcel inquiry

• True

• False

For TikTok Inquiry, we need to choose which Channel to record CRM?

• Lazada

• TikTok

• Shopee

• VIP CS

What type of complaint for Parcel missing during transit,

• Urge Parcel

• Misrouted

• Damage Parcel

• Lost Parcel

What type of complaint for Parcel not yet delivered / received

• Parcel Delay

• Damage parcel

• No POD

• Service attitude

If customer complaint to delivery the parcel as soon as possbile, we need to choose "Urge Parcel" complaint type

• True

• False

What are the response timeframe for Acknowledgement of the CRM ticket

• 8 Hours

• 12 Hours

• 24 Hours

• 36 Hours

What are the response timeframe to Provide the action and solution to the CRM ticket

• 24 Hours

• 36 Hours

• 48 Hours

• 72 Hours

Swapped Parcel complaint type is for sender is aware that the parcel has wrongly sent

• True

• False

If Scanning in system showed (Parcel Damage / Bungkusan Rosak), we need to choose Lost Parcel complaint type.

• True

• False