Resolving Conflict

Which of the following is not one of the causes of conflict?

• Manager did not set clear objectives and expectation of the project scope.

• Manager arrange a meeting with Employee privately and was asking non-relevant personal questions during office hour.

• Employee schedule a meeting with Manager to catch up on his Performance Appraisal.

• Employee A deliberately give the wrong information to employee B for presentation to Manager.

Which one of the following is the traditional view of conflict?

• Conflict is inevitable outcome in a group

• Conflict is necessary for a group

• Conflict must be avoided

• Conflict is natural to each group

What is a conflict?

• A disagreement between two people over an idea

• A disagreement between multiple people physically

• A battle

• All of the answers

Who must act as referees to solve employee conflicts and guard against losing their temper

• employees

• supervisor

• customers

• friend

Which of these is the closest definition to AVOIDING

• The problem is ignored, relationships are hurt by the delay in tackling the conflict

• One person in the conflict does whatever they can to make the other happy, even if that means they don't get what they want

• Both sides decide to come up with a solution that works in everyone's favor and gets their goal

• Both sides decide to come up with a solution that almost works in everyone's favor but everyone had to give up a little to get their goal

What is the most IDEAL form of Conflict Management?

• Avoiding

• Accommodating

• Compromising

• Collaborating

 

“It's not my problem” would be a response from an individual who uses which conflict management style?

• avoidance

• compromise

• collaboration

• resolution

 

A settlement or differences in which each side gives up something; a middle course.

• compromise

• conflict

• resolution

• assumption

 

An attempt to manage conflict by giving into the demands is:

• withdrawing

• accommodating

• computing

 

Although Charles and Jack have different ideas on the new sales promotion campaign, they try to negotiate and adopt a give-and-take approach. Which management style is this?

• Avoiding

• Compromising

• Competing