Phonetics & Abbreviations

What would the correct phonetics be for the name "Williams"?

• Whisky, Indigo, Lima, Lima, Indigo, Alpha, Mike, Sierra

• Whisky, India, Lima, Lima, Indigo, Alpha, Mike, Sierra

• Whisky, Indigo, Lima, Lima, Indigo, Alpha, Mother, Sierra

• Whisky, Indigo, Lima, Lima, Indigo, Alpha, Mike, Sugar

What flag would be left on a customers account if they had an unsuccessful repayment?

• RF

• FR

• UR

• FD

What does the abbreviation OB stand for?

• Open Banking

• Outbound

• Old Bank

• Online Banking

Where can you find a list of all the accepted abbreviations?

• ATLAS

• Twilio

• Confluence

• Slack

What does the abbreviation PB stand for?

• Pay Back

• Priority Bills

• Payment Bill

• Payment Bounced

What would the correct phonetics be for the name "Smith"?

• Sierra, Mike, India, Tango, Hotel

• Sierra, Mike, Indigo, Tango, Hotel

• Sugar, Mike, Indigo, Tango, Hotel

• Sierra, Mother, Indigo, Tango, Hotel

What does the abbreviation SPA stand for?

• Static Payment Automatic

• Scheduled Payment Automatic

• Static Payment Arrangement

• Scheduled Payment Arrangement

What is the Phonetic Alphabet also known as?

• Police Alphabet

• NATO Alphabet

• PA

• NTAO Alphabet

Using which abbreviation would you start a note for an Outbound call?

• OB

• OBC

• OC

• OUBC

What is the correct phonetic for the letter M?

• Mark

• Mother

• Metre

• Mike