Ch. 23: Written Communications Pretest

Of the following items, which are advantages of using email?

• A. Can be used in a court of law as evidence

• B. Provides easy reference to past communications

• C. Saves time and paper

• A and C

• B and C

Identify which is NOT a type of form letter or information sheet.

• Reply to the AMA regarding provider speaking engagement

• Work status note

• Athletic participation approvals

• Annual diagnostic tes or examination notice

Which of the following are parts of speech?

• Noun

• Verb

• Adjective

• Pronoun

• All of the above

Describe how mail received during vacation might be handled.

• A. Hold all mail until the provider returns.

• B. Read all mail and decide how each piece will be handled.

• C. Call the physician to discuss daily mail.

• D. Call the physician to discuss urgent mail.

• B and D

Which is not a classification of mail?

• Certified

• Internet address

• Registered

• Express

Which method of sending mail is considered the most secure to maintain compliance with HIPAA?

• Certified

• USPS tracking

• Registered

• Certificate of mailing

Letter styles vary in the location of some of the components. Which of the following is not a letter style?

• Full block

• Modified block

• Left-adjusted block

• Modified block with indented paragraphs