Final Assessment Review - LAUN

What does an EL error code indicate?

• Leveling Error

• Temperature Error

• Leak Error

• Drain Error

What is AquaPebble for?

• Helps balance the load

• Holds the softener

• It is optional accessory to add clothes container to the wash

• Holds the detergent

True or False: It's ok or a dryer to have a burning smell as long as it is the first time it is being used.

• True

• False

Which of the following is the Wild Card in GCIC?

• &

• #

• *

• @

What does Damp Alert do?

• Signals that clothes need to run through another spin cycle

• Signal when the clothes are about 80% dry

• Signal when the drying cycle is complete, but the clothes are still damp

• Signals there is not enough water in the washer

What can cause water to leak out of the back of the washer?

• The customer is using too much detergent

• The back of the panel has rusted through

• The shipping bolts were not removed

• The customer needs to clean the drain filter

If you have to set an installation related issue up or service, what MUST you do?

• Endure it was installed within the past 30 days

• Take detailed notes on what was done and what the customer states

• Set the ASC as installer

• Contact the store the customer purchased the product from

Which of the following does *not* apply to stacked unit?

• When service is necessary, the customer must unstack the units

• The customer will need to purchased a stacking kit seperately

• The washer must be on top

• If the customer cannot unstack the units, you must note this in the customer comments

When should you tell a customer about any extra warranty coverage on specific part (Direct Drive Drum, etc.,)?

• Before verifying warranty in the system

• After verifying warranty in the system

• After obtaining the BOS

• Never, the service will communicate if it is necessary

What must match a selected ASC date?

• App Reason

• Detail Type

• Preferred Date

• Reason/Option