Phoenix SSA Review Part 1

Phoenix SSA Review Part 1

10th Grade - University

50 Qs

quiz-placeholder

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Phoenix SSA Review Part 1

Phoenix SSA Review Part 1

Assessment

Quiz

Geography, Business, Computers

10th Grade - University

Easy

Created by

Chris Smith

Used 383+ times

FREE Resource

50 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

The primary law enforcement for the USPS is the:

Department of Homeland Security

Postal Police

Postal Inspection Service

Office of the Inspector General

2.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

One of the first things a customer notices about a Sales and Service Associate is their:

Voice

Product Knowledge

Personal Appearance

Body Language

3.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

An active listening technique used to create a successful transaction is called:

Clarifying

Communicating

Requesting

Surveying

4.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

How a Sales and Associate conducts themselves on the job effects the:

Supervisor scores

Retail Window

Postal Brand

Bottom Line

5.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

An organized workstation creates a more _______ workplace.

Inviting

Felxible

Efficient

Beautiful

6.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

The USPS is the only delivery service that reaches:

Every address in the nation six days a week

Every international address

Only business addresses

Only rural addresses

7.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

What is the most positive way to impact customer perception of the Post Office?

Decrease postage prices

Extend the lobby hours

Expand the product line

Provide world-class customer service

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