Scheduling

What other duties does the provider have to attend to in between their schedule that medical assistant needs to keep in mind when scheduling?

• Calling family

• Telephone Calls

• Respond to emails

• Talking to coworkers

An appointment matrix needs to be created for:

(there is more than one correct answer)

• Lunch time

• Vacation

• Meetings/

  Conferences

• To use the bathroom

Which option is an appointment type?

(multiple correct answers)

• New patient visit

• Wellness Examination

• To catch up on personal issues

• Follow up on medications

What is the most common method of scheduling?

• Telephone

• Computerized scheduling

• Paper scheduling

• Self

Getting the patient into the facility when the service needed is available is known as:

• Possible Facility

• Available Facilities

• Optional Facility

• Suggested Facility

The patient has been complaining of extreme fatigue for 2 months, so the doctor order TSH, CBC, and Vitamin D levels to be drawn at their visit. The lab close at 4pm today, when should you schedule the patient?

• 5pm

• 4pm

• 4:15pm

• 3:15pm

A patient has been having chest pains when taking deep breaths. The doctor orders a chest x-ray. The x-ray tech leaves at 2:30pm today, when should you schedule the patient?

• 2:30pm

• 12:30pm

• 2:45pm

• 3:30pm

What is an advantage of self-scheduling?

• It allows patients to schedule lengthy complicated appointments themselves

• It requires internet access

• It will reduce the number of calls and is available 24/7

• It allows multiple users to access the schedule at the same time

What is an advantage of computerized scheduling?

• it will show you the first available options based on preferences & future appointments the patient has

• It sends an automatic email reminder

• It request a reply to confirm the visit

• It is less frustrating to patients