Regional Disbursement

What will happen if there's a disbursement transaction with the amount of PHP 50,500 and the request is after 3 PM?

• The transaction will reach its final status instantly

• The transaction will reach its final status by EOD

• The transaction will reach its final status by T+1 EOD

• The transaction will reach its final status by T+2 EOD

How to handle disbursement not received for PH?

• Escalate to Finops via Zendesk for bounce back check

• Escalate to #p-disbursement-not-received and tag @finops-ph for bounce back check

• Escalate to Finops PH via #finops-ph for bounce back check

• Escalate to Finops PH via Zendesk for bounce back check

What is the next step in the case of disbursement not received and Finops confirms there's no bounce back (for disbursements through UBP)?

• Ask merchant to check with the end user

• Do reversal directly

• Escalate to disbursement team

• Escalate to bank partner

True or false, when the status is Disbursing, the money has been deducted from merchant’s balance, but it’s in Pending Outgoing?

• TRUE

• FALSE

These are our sender bank, except:

• Unionbank

• Pesonet

• Securitybank

• All banks are our sender banks

True or false, the cut off time for Pesonet is 2PM (+7)

• TRUE

• FALSE

A merchant disbursed PHP 100,000 on a Friday night. Which of the following statements are true?

• The end user will receive the fund on Saturday and the status will change to completed on Sunday.

• The end user will receive the fund on Sunday and the status will change to completed on Monday.

• The end user will receive the fund on Monday and the status will change to completed on Tuesday.

• The end user will receive the fund on Tuesday and the status will change to completed on Wednesday.

Today is Tuesday and client complaining that the fund has not received for 4 days. What should we do?

Transaction details:

- Amount: PHP 60,000

- Send on: Last Saturday at 12 PM

• Raised to disbursement team, because it has been pending for 4 days since Saturday.

• Manage client expectation by informing that the status will be changed by Tuesday EOD.

Which one is correct?

• - Amount: PHP 80,000

  - Send on: Saturday at 3 PM

  - Expected status will be updated: Monday EOD

• - Amount: PHP 80,000

  - Send on: Sunday at 5 PM

  - Expected status will be updated: Monday EOD

• - Amount: PHP 100,000

  - Send on: Sunday at 2 PM - Expected status will be updated: Tuesday EOD