Nordstrom Rack

Nordstrom Rack

University

8 Qs

quiz-placeholder

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Nordstrom Rack

Nordstrom Rack

Assessment

Quiz

Professional Development

University

Practice Problem

Medium

Created by

Astrid Contreras

Used 1+ times

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8 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

What is the cost for standard shipping?

$7.95

$9.95

$15

$25

2.

MULTIPLE CHOICE QUESTION

45 sec • 10 pts

Which is the correct way to close our interactions?

Thank you for shopping in Nordstromrack.com, I hope I provided a good service.

Remember you spoke with Pepito Perez, thank you for calling Nordstromrack.com

Thank you for shopping in Nordstromrack.com, have a nice day.

Thank you for shopping in Nordstromrack, have a nice day

3.

MULTIPLE CHOICE QUESTION

30 sec • 10 pts

ESCALATIONS: Do we assign incidents to CCL?

Yes

No

4.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

Which is the time frame for AfterPay refund?

5 to 7 business days.

10 to 14 business days.

3 to 5 business days.

5.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

If we cant waive the shipping at the check out, which is the procedure?

Advise to call us back once the item is shipped.

Submit follow up task and let the cx know that she will be refunded.

Adjust the price in the check out.

6.

MULTIPLE CHOICE QUESTION

30 sec • 10 pts

If an employee is calling on behalf of the cx, which is the procedure?

Ask for employee number, full name and store number.

Ask for the customer information.

Provide information without verification.

Disconnect the call.

7.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

If we don't match customer information in Gladly, where does QA mark it down?

Policy and procedure compliance

Contact management

Professionalism and business conduct

Complete and accurate information

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