Support Day 2

What emoji do we use to say we own a ping?

• Paid

• eyes

• Moneybag

• Checkmark

Can you share customer's information if a DP is asking?

• Yes

• No

True or False: Can you offer a DP $5 for waiting on an order for 15 minutes?

• True

• False

If you have a question regarding a ping in what channel can you ask for help?

• Rowdy Routers

• General Channel

• Cabinet

• EzD Bugs

Orders with event time from ___ have a buffer time.

• 10 pm

• 7 am

• 9 am

• all day long

Who is Frederick?

• The most tenured teammate

• Frederick who?

• He is a DD

• It is a bot from Dlivrd

How many breaks do you have in production?

• 2 x 10 mins break

• No breaks are allowed.

• 1 x 20 mins break

• 1 x 1hr break

If I have a powe outage I need to let ____ know.

• payroll

• Ez Cater

• my teammates

• My Atento Supervisor

Vacation request must be submitted...

• Thursday, the prev week

• The same day

• 1 month in advance

• Only after 6 months in production.

Where can I ask questions about pings?

• General channel

• Cabinet

• Gua_Atento_Routing

• Gua_Atento_questions