Starting August 22nd which email we should always use?
Diagnosis Tier and SFDC Mailbox

Quiz
•
Other
•
Professional Development
•
Easy

Queue Manager
Used 1+ times
FREE Resource
6 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
CARE.AMER.US.ENT.EN.OMS
/ CARE.AMER.US.COMM.EN.OMS
My Own Email
one.dell.care@dell.com
2.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
The one.dell.care@dell.com it's a Global Mailbox and you will no longer see the Country Mailboxes.
True
False
3.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
•If the customer (internal/external) replies to communication initiated by QIM
Will the customer be able to reach us via e-mail?
Yes
No
Answer explanation
By using the one.dell.care@dell.com Mailbox on an existing open case, the response will flow into the existing open case.
4.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
Why is important Good Text usage in every Delta Dispatch Creation?
Helps our COD investigation to make the right decisions regarding all Incidents
To avoid CV Team Rejections
To avoid a DSAT from Sales
5.
MULTIPLE CHOICE QUESTION
1 min • 5 pts
Choose the Correct Tier
Scenario#1
Per Sales, there was a miscommunication on the needed GB and a 5050 error between Sales and the customer. The customer wants to reorder with the correct 32GB as the 16GB is not enough and wanted a return for a full refund.
Have Changed My Mind Have Changed My Mind No Longer Needed / Wanted Return
Customer Error / Inaccurate Order Request or PO
Sales Provided Wrong Quote/Config/Product/Solution to Cust/OP
6.
MULTIPLE CHOICE QUESTION
1 min • 5 pts
Choose the correct Tier
Scenario#2
The customer made a mistake and sent a PO to the sales team to place orders with Latitudes devices however the customer wants Optiplex. The customer Is requesting a full refund, they already placed the new order with the correct items.
Customer Error / Inaccurate Order Request or PO
Have Changed My Mind Have Changed My Mind No Longer Needed / Wanted Return
Sales Provided Wrong Quote/Config/Product/Solution to Cust/OP
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