ZTT Disbursement & Batch Disbursement ID

A disbursement has been completed on our side, however merchant said that the end user hasn't received the funds yet. Recipient bank is Mandiri. Upon checking with Finops, Finops confirms the transaction is bounced back.

• Ticket type: Issue > Disbursement > Completed disbursement but not received by end user

  Reason code: Bounced back fund

• Ticket type: Issue > Disbursement > Error on customer side

  Reason code: Bounced back fund

Merchant reached out to us regarding a pending batch disbursement with the amount IDR 150,000,000 with channel code BCA Offline. It's been more than 15 minutes since the requested time.

• Ticket type: Issue > Disbursement > Pending disbursement

  Reason code: Batch Disbursement > Crawler issue

• Ticket type: Issue > Batch Disbursement > Pending batch disbursement

  Reason code: Batch disbursement > Crawler issue

End user reached out to us asking about the money that they received under Xendit's name.

• Ticket type: Question > Disbursement > Source of disbursement

  Reason code: End User Inquiry > Payment confirmation

• Ticket type: Question > Disbursement > Source of disbursement

  Reason code: Disbursement > Unseen description on recipient side

Merchant reached out to us regarding a pending disbursement, however upon checking the disbursement still 2 minutes after requested time. CS recheck the disbursement in 10 minutes and it has been completed.

• Ticket type: Question > Disbursement > Transaction status checking

  Reason code: Disbursement > Pending within SLA

• Ticket type: Issue > Disbursement > Pending disbursement

  Reason code: Disbursement > Pending within SLA

Merchant is asking the reason for their failed batch disbursement transaction.

• Ticket type: Question > Batch Disbursement > Failure reason

  Reason code: Batch Disbursement > Lack of understanding on failure reason

• Ticket type: Question > Batch Disbursement > Failure reason

  Reason code: Disbursement > Lack of understanding on failure reason

Merchant reached out to CS regarding a disbursement that happens without their consent.

• Ticket type: Issue > Disbursement > Others

  Reason code: Disbursement > Unidentified reason

• Ticket type: Issue > Disbursement > Unauthorized disbursement

  Reason code: Disbursement > API key leakage

Merchant reached out to CS regarding a disbursement callback that they do not receive on test mode.

• Ticket type: Issue > Disbursement > No callback in test mode

  Reason code: Disbursement > Unidentified reason

• Ticket type: Issue > Disbursement > No callback in test mode

  Reason code: Disbursement > Limited capacity in Xendit system