Midterm Assessment Review

A guest calls in to receive a quote for a free cruise but is booked through a Travel Advisor what would be the steps you take

• Advise the guest of the current value, but let them know pricing is subject to change and the TP will need to finalize the value when they call in. The agent who speaks with the TP will make the actual quote

• Quote the redemption and advise the guest of the value of the free cruise

• Do not provide a quote for the redemption. Advise the guest to have their TP call in. The agent who speaks with the TP is responsible for making the quote.

• Review the redemption and enter a quote into the service history but DO NOT advise the guest the value of the free cruise.

If a Diamond Plus guest is taking a 7 night sailing and have three amenities and the first amenity is delivered on the first day of sailing when will the remaining two amenities be delivered?

• They can all be delivered on the same day

• At the end of the sailing

• Any time the loyalty ambassadors decide

• 2nd and 4th Day

Talking to a caller regarding MyCruise Rewards Points and Benefits are considered part of Revenue Generation.

• True

• False

If a guest is sailing as single for 7 nights in a junior suite how much cruise points will they receive

• 21

• 7

• 42

• 3

Crown and anchor upgrades are now handled by RoyalUP

• True

• False

Which beverage choice will an Emerald member not be able to choose?

• Corona

• Apple Juice

• Water

• Sprite

Which MyCruise Rewards redemption types require Travel Partner approval

• Companion Fare

• Free Cruises

• Onboard Credit

• Discounts

• Upgrades

When do MyCruise Rewards points expire?

• 60 Months( 5 Years)

• 24 Months (2 years)

• 12 Months( 1 year)

• They dont expire

What is the minimum length of sailing a guest must take in order to receive 2 welcome amenity

• 3 night

• 6 night

• 7 night

• 9 night

At how many CAS points a member receive crystal block

• 140

• 175

• 700

• All CAS member will receive this