CS VOICE WAVE 6 QUIZ 1

When did Lazada was launched?

• January-February 2012

• March-April 2012

• April-May 2014

• March-April 2013

Types of wallet balance (multiple answer)

• Deposit        

• Rebates

• Refund

• Vouchers

This is where you can see the customers information

• S360    

• agent console  

• C360

What are the Lazada values?

• Trust makes everything simple

• if not now,when? If not me?who?

• Live seriously,work happily

Another Term for DBS?

• seller own fleet   

• seller own product

• seller own process

What does FBL stand for?

• Fulfillment by Logistics

• Fulfillment by Lazada

• Fulfillment by Lex

Types of payment methods we use in Lazada (select multiple answers)

• Lazada wallet

• COD

• Credit/debit card  

• Gcash

 This is a type of wallet Balance from promotion that cannot be converted to cash.

• Voucher

• Refund

• Rebates 

• Deposit

These are the kinds of Etiquettes we use to communicate with the customers

• Phone

• Messenger  

• Chat

• Email

This is where you can see the seller’s information

  

 

• S360

•   C360

•  agent console