Section 4

A clear and direct subject line will increase the chances that your email will be read.

• True

• False

It is highly recommended that there should only be one point per email.

• True

• False

If you are unable to reply at the time, it is suggested that you send a holding reply.

• True

• False

To receive the response you want, you should include the action that you want

the receiver to take and your contact information – name, title, email, telephone

number.

• True

• False

There are simple rules to follow when you write an email message that will

guarantee that your emails make a good impression and get you the response you want.

• True

• False

Written messages that are not properly written create confusion and will not get what you want.

• True

• False

Slang is informal or casual speech which is not appropriate in a work email.

• True

• False

Tone in writing refers to the writer’s attitude regarding the reader and the

subject.

• True

• False

You need to decide which type of written communication is the most suitable for the message you want to send.

• True

• False

In the book, Barbara Pachter outlines modern email etiquette rules. Match the

key points to the description.

"Use your company email address."

• Be careful with humour.

• Use a professional email address.

• Try not to use exclamation points!

• People from different cultures speak and write differently.