August Review

Non-verbal communication can account for 93% of a conversation

• True

• False

Answer explanation

True

What is not true about non-verbal communication

• Interpretation is often automatic

• Always includes the words we use

• Includes gestures

• Can communicate more than verbal communication

On average office workers receive ___ emails a day

• 100

• 150

• 200

• 250

What part of the brain is responsible for triggering flight, fight, or freeze?

• Amygdala

• Prefrontal Cortex

• Cerebellum

• Hippocampus

When trying to solve a problem, which step should be done first?

• Evaluate

• Develop and implement a solution 

• Understand the Problem

When trying to solve a problem, which step should be done last?

• Evaluate the outcome

• Develop and implement a solution 

• Understand the Problem

When problem-solving, finding the root cause means finding the..

• Immediate cause

• Long-term cause

• unforced errors

• all of the above

There is only one right way to problem solve.

• True

• False

When solving problems, it is best to start in the middle

• True

• False

Regarding non-verbal communication, space relates just to the distance between people when they are talking.

• True

• False