Dx asking for status of a refund.. What cases completion do you use?
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Logging
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1st - 2nd Grade
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Oscar lope
Used 6+ times
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10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
2 mins • 10 pts
Case completion transactions
Case completion Dasherdirect Missing
Case completion Dasherdirect Card
None of the option
2.
MULTIPLE CHOICE QUESTION
2 mins • 10 pts
What is the right Issue and Issue category for Dasher Scam
Issue category: DasherDirect - Dx<br />Category: Dasher Scam
Issue category: DasherDirect - Dx<br />Category: ATO
Issue category: Account Management - Dx<br />Category: ATO Reported
Issue category: DasherDirect - Dx<br />Category: Deposits and transfers
3.
MULTIPLE CHOICE QUESTION
2 mins • 10 pts
Dx hasnt received his physical card. He requested it 5 days ago
Issue category: DasherDirect - Dx<br />Category: DasherDirect Card General Questions
Issue category: DasherDirect - Dx<br />Category: DasherDirect Card inquiries
Issue category: DasherDirect - Dx<br />Category: DasherDirect App Setup and Troubleshooting
Option 1 and 2
4.
MULTIPLE CHOICE QUESTION
2 mins • 10 pts
What is the right tagging if the Dx wants to update their Home Address
Issue category: DasherDirect - Dx<br />Category: DasherDirect Card inquiries
Issue category: DasherDirect - Dx<br />Category: DasherDirect App Setup and Troubleshooting
Issue category: DasherDirect - Dx<br />Category: ATO
Issue category: DasherDirect - Dx<br />Category: Deposits and transfers
5.
MULTIPLE CHOICE QUESTION
1 min • 10 pts
Dx reporting duplicate cases what case completion do you use
Case completion Dasherdirect Missing
Case completion transactions
Case completion Dasherdirect Card
None of the option
6.
MULTIPLE CHOICE QUESTION
2 mins • 10 pts
What completion do you use if they have failed payment in transfer tool, you clicked retry and it worked
Issue category: DasherDirect - Dx<br />Category: DasherDirect Card inquiries
Issue category: DasherDirect - Dx<br />Category: DasherDirect App Setup and Troubleshooting
Issue category: Pay Management Dx<br />Issue: Dasher Direct Missing Pay
Issue category: DasherDirect - Dx<br />Category: DasherDirect Card General Questions
7.
MULTIPLE CHOICE QUESTION
1 min • 10 pts
Case template for DasherDirect Missing payment
Dasherdirect Inquiry
Dasherdirect Contact
Dasher Direct Missing Payout
Dasher Direct Direct POD
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