Listening/Communication

Consists of complex affective, cognitive, and behavioral processes; which one of the following processes deals with interpreting the meaning of the message?

• affective

• cognitive

• behavioral

What does behavioral context of listening relate to?

• attending to a message

• understanding a message

• responding to a message

People always listen for the same reason – to obtain information.

• True

• False

Content oriented listeners focus on

• facts to evaluate

• feelings of the speaker

• the ultimate point of the conversation

Listening style is your conscious approach to listening.

• True

• False

Which ONE of the following gives the correct process of active listening?

• attending-understanding-evaluating-remembering-responding

• attending-remembering-understanding-evaluating-responding

• attending-understanding-remembering-evaluating-responding

Which ONE of the following is one techniques to become a good active listener

• Understanding and decoding the message

• Adopting a listening posture

• Responding verbally to the message

Understanding the message as a listening step means...

• encoding the message

• decoding the message

• responding to the message

Which one of the following is not a technique for remembering

• taking notes

• repeating the information

• empathizing

When we are evaluating a message, we have to separate facts from inferences because...

• facts can be verified whereas inferences are assumptions based on the facts

• facts can be true whereas inferences are definitely true based on the facts

• facts are verified whereas inferences are true facts