Knowledgebase Quizz 22 July 2022
Authored by Bella Loubser
Other
Professional Development
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15 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
When is the Mid Month Specials ending?
31 July
4 Aug 2022
1 Aug 2022
30 Aug 2022
2.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
What is Openserve Uncapped Lite Promotional Price on BI for 50mbps/25Mbps on 12 months ?
R 799
R 649
R 699
R 749
3.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
How much anytime data is allocated to a customer, when they purchase Home Connect 'n Go Prepaid LTE stater Pack?
5GB for 30 Days
1GB for 14 Days
2GB for 30 Days
2GB for 14 Days
4.
MULTIPLE SELECT QUESTION
45 sec • 5 pts
Where would customers be able to buy the data packages?
*124#
MyVodacom App
Vodacom Online
Select Retail outlets
All of the Above
5.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
Why is it important to log a VB Cancellation to the correct team?
To ensure fast results
That the correct department handles it
To give you regular feedback intil the request is resolved
All of the Above
6.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
How is TNPS worked out?
%Promoters - %Passive
%Passive - %Detractors
%Promoters - %Detractors
%Detractors - %Promotors
7.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
What is not part of the balance Score Card?
Churn
Average Subs Impact
Insurance
Postpaid
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