SSC102 - Course Review

Business communication can be described as

• all contacts inside and outside an organization

• establishing a common understanding within a business environment

• preparing letters and memos

• the transmission of data and information in the business environment

The sender analyzes the receiver’s knowledge so that the sender can

• avoid making a negative impression

• choose the approach to use in the message

• compose the message at the proper level

• emphasize receiver benefits

The grapevine is an other name for

• informal communication

• interoffice communication

• network communication

• serial communication

Among the following cultural attributes, the one(s) generally valued by the people in China are

• valuing family and group authority

• communicating directly

• frequently using hand gestures and facial expressions

• being addressed as Mr.

German culture appreciates business communication that

• begins with small talk

• is indirect

• makes rules explicit

• relies on informal understandings

Which of the following is NOT a key strategy for effective global communication?

• Review business communication principles

• Analyze the message receiver

• Spend a few minutes in small talk before leaving

• Learn about other cultures and apply what you learn

Which one of the following statements is NOT true or NOT required for a legal contract?

• A contract must be written on a legal form

• There must be an offer and acceptance

• All parties to the contract must be competent

• Consideration must be present. (money, motive, or promise)

Which of the following is NOT true of the use of copyrighted material?

• a. If you do not see a copyright notice on the material, you know it is free of copyright.

• You do not have to cite a source for information that is general knowledge

• If you are quoting material, quote it accurately

• Give credit to the source for either quotes or paraphrased material

In business letters and reports, short paragraphs average

• 8 to 10 lines

• over one line

• 4 to 5 lines

• 2 to 3 lines

Unless there is an important reason to place it elsewhere in a business

letter paragraph, the topic sentence should be

• in the middle of the paragraph

• placed first in the paragraph

• the last sentence in the paragraph

• omitted from the paragraph