TAGS

What is a Warning Tag?

• When the distributor sends a warning to the customer

• When customer has not paid the bill yet

• When the technician determines the equipment could be a hazard

• none of that

What is an A Tag?

• The sticker for the equipment

• The warranty for the HVAC

• When there is an immediate hazardous or unsafe condition exists

• When a condition exists that does not pose an immediate hazard

What is a B Tag?

• Where you can find the equipment information

• When a condition exists that does not pose an immediate hazard

• When an immediate hazardous or unsafe condition exists

• None of the above

If a customer requests the copy of the Warning Tag, what do you have to do?

If necessary, please take your time to check on DOK Solution Finder

• Create a Customer care case

• Create a Scheduling Case

• Create a Request / Inquiry case

• Create a Service call

Answer explanation

If a customer wants the copy of the warning tag we have to create a Request / Inquiry case – refer to Article 2730 - Create Request/Inquiry Case Procedure.

Customer is calling because he received a warning tag due to a wall is blocking the equipment. Customer has to remove the wall.

What do you do?

Please take your time to check DOK Solution finder

• Create a Scheduling case

• Create a service call

• Create an Inquiry/Request Case

• Enercare does not complete these types of repairs

What is a NON-HVAC OPPORTUNITY?

• A service for gas supply line repair or gas appliances to be connected, disconnected or relocated.

• A service for a Heating, Ventilation and Air Conditioner system

• A service for a furnace

• None of above

If a customer received a warning tag due to the supply lines, venting or duct work in the furnace (other than heat exchanger) and repairs has NOT been made and there is NOT a 34 subcase. What do you need to do?

Please take your time to check the procedure on DOK SF.

• Create a service call

• Create a scheduling case

• Create a NON-HVAC opportunity

• Create an inquiry request