KPI Revision

The human resource manager is concerned about the number of people leaving the business therefore should focus on the ________ KPI.

A manager is concered about the high number of staff sick days comapred to last year. They should focus on the ________ KPI.

Partners of the business want to know how it is performing. The KPI they could use is.....

The marketing manager would like to know about customer satisfaction with service quality. The KPI a manager would use for that is...

A consultant wishes to determine the level of staff job satisfaction within the business. The KPI they could use is....

The operations manager wants to know whether resources are being used properly in the production process. The KPI they would use is....

The marketing manager would like to check the percentage of company sales in the marketplace. The KPI to be used is.....

25% of employees left the business in the past 10 months.

• market share

• number of customer complaints

• staff turnover

• number of workplace accidents

Revenue less expenses is greater than the previous financial period.

• market share

• number of workplace accidents

• rate of productivity growth

• net profit

Total proportion of the market increased by 5% in the previous six months.

• market share

• number of customer complaints

• net profit

• rate of productivity growth