Diagnostics Quiz

True or False:

Transitioning to the new IDEXX VC+ IVLS integration is quick and easy, so we don't need to inform customers that they'll need to set aside time to do it?

• True

• False

Answer explanation

Transitioning to the new VC+ IVLS integration takes the average customer 45+ minutes.

True or False:

Customers can use the same supplier on a new IDEXX VC+ Reference integration as they can on their old IDEXX Reference US integration.

• True

• False

Answer explanation

Customers need to create a new supplier for the new integration.  At the end of the transition process, they’ll then merge the old supplier into the new one.

The IVLS serial number on the new VC+ IVLS integration is:

• Required for the integration to work.

• Nice to have but not essential.

• Not needed at all.

When I  push the ‘Migrate from Reference US’ tool on a new VC+ Reference integration, it will:

• Copy the species and breed mapping from the old integration to the new one

• Move all billing triggers on the old supplied diagnostics over to the new supplied diagnostics (if the prefix of the products match the prefix of the new diagnostics)

• Set the new supplied diagnostics as the diagnostic on the billing trigger products

• All of the above

The credentials required for setting up the new VC+ integrations are:

• VetConnect Plus online portal username and password, VetConnect Plus API username and password, LIMS number

• VetConnect Plus online portal username and password, client secret from IDEXX, IVLS serial number

• VetConnect Plus online portal username and password, LIMS number (for departmentalized sites), IVLS serial number

The ‘Auto-update’ settings of the new integration need to be switched off before I run the ‘update diagnostics list’ tool – why?

• They’re all completely different to the old auto-update settings

• The update tool will create duplicate products for the new diagnostics if the auto-update settings are switched on

• They don’t work anyway

The new VC+ IVLS integration still requires:

• The IDEXX InterLink application & InterLink Cloud Plug-in

• Just the IDEXX InterLink application

• A new computer program installed

• None of the above

The differences between the supplied diagnostics of the old IDEXX Reference integration vs. the new VC+ Reference integration are:

• None – they look exactly the same

• The codes are the same but the names may be slightly different

• The codes and names are different

If something goes wrong in the process of migrating to the new integrations and I’m not sure what to do, I should:

• Ask the customer to call IDEXX

• Email IDEXX directly

• Slack Sophie Griffiths

• Escalate within Support to those who can help, e.g. Jess Clarke, Chelsea Carthew or other Ints/Seniors

It is important to understand how to correctly configure and troubleshoot the new VC+ integrations because:

• We want to minimise the impact of the change on our customers and their patients

• IDEXX are invested in creating a seamless transition between using ezyVet and VetConnect Plus

• It’ll reduce the number of tickets and calls we get from customers when things go wrong

• All of the above