Ultimate world cruise review

Your caller states they heard they will now receive a Welcome Gift from Crown & Anchor on their next sailing and wants the details. You should...

• Verify the reservation, tier level and that their membership number(s) are entered.

• Explain they will receive one welcome gift per household.

• All answers are correct.

• Advise them to go online to select their preferences or enter it for them on their behalf.

A guest named Terrence Williams (DOB 09/06/1964) calls in to update his email address but he doesn’t know his Crown & Anchor number.  Based on the information provided, what is the best search method?

• ID Search

• Booking Search

• Profile Search

• Can't locate a number with the information provided

After a caller provides their name and date of birth, what information must you verify when accessing a guest's information in Siebel Loyalty?

• Tier Level

• Last Sailing

• Email Address

• Address

When verifying a Siebel profile which piece of information (of the listed below) does the agent verify back to the caller, assuming the caller has not provided it?

• Phone Number

• Street Address

• Birthdate

• Email

The total deposit due for a double occupancy stateroom in an Owner Suite will be

• 24,000

• 12,000

• 8,000

• 16,000

Business class AirFare is available to guest who book the full world cruise

• True

• False

Excursion package to the 7 wonders of the new world is available to platinum and above CAS members

• True

• False

What penalty phase will a booking be in at 100 days before sailing?

• 25%

• 100%

• deposit

• 75%

For the Ultimate World Cruise, what day will the sailing depart Miami, Florida for the first geographical expedition?

• 12/11/2023

• 12/09/23

• 12/10/23

For guests wanting the full Ultimate World Cruise, what will be the sail date listed in the reservation system?

• 12/11/2023

• 12/10/2023

• 12/09/23