HGV&RIR Review

Invoice can be sent on a RIR booking if the certificate has been redeemed

• True

• False

What are the levels of RIR certificates

• Gold Silver platinum diamond Royal Crown Diamond

• Pre Gold, Gold, elite, zenith

A guest was given a RIR certificate last year.  for December 27 of this year.  After researching her certificates you see they were issued in 2018. What do you advise

• The guest should be advised that there are blackout dates the last two weeks of the year.

• The guest should be advised that there are blackout dates the last two weeks of the year.  If the guest insists on the sailing date you can grant an exception and treat the booking as an upgrade.

• The guest should be advised that there are blackout dates the last two weeks of the year.  If the guest insists on the sailing date you can request an exception for the sailing to be treated as a covered sailing.

• The guest should be advised that there are blackout dates the last two weeks of the year.  so they can go back to the purchaser and ask that they grant an exception for her to be able to use the certificate for the sailing timeframe she would like.

A guest may need to cancel a RIR booking.  The booking is with the cancellation period and wants to know what would be refunded ?  the booking has a 4/5 night Silver Caribbean certificate that was used on a covered sailing and category without any upgrades.

• Because your certificate covered your entire cruise there would not be any refund given

• Because your certificate did not cover taxes and fees or gratuities, those costs would be refunded

• Taxes and Fees along with Gratuities are refunded on all sailings

A guest is calling to redeem her a certificate.  The certificate was issued in December 2017 and the prevailing prepaid gratuities are higher than those at the time the certificate was purchased.  What should be done?

• The prevailing gratuities should be added to the booking and you will contact RRS to special fare the difference into the NCCFs.

• The original purchaser will need to pay the difference between the paid amount and the prevailing rate.

• The guest will need to pay the difference between the paid amount and the prevailing rate

• The prevailing gratuities should be added to the booking and you will contact RRS to special fare the gratuities to the amount paid.

RIR Certificates issued in which years need to have the processing fee added back into the booking after conversion?

• 2020

• 2018

• 2017

• 2016

A travel advisor would like to purchase 10 RIR certificates to give away . He would like to pay for the certificates as a net payment.  Can you assist the travel advisor with this request?

• Yes, since it is a Travel Partner with a commission amount we are able to allow him to make a net payment for his certificates as long as he pays with a check or wire transfer

• Yes, since it is a Travel advisor with a commission amount we are able to allow him to make a net payment for his certificates with any form of payment.

• No, the travel advisor is not able to pay the net payment amount on a RIR certificate as that is a violation of our rebating policy

A guest is would like to redeem a RIR certificate.  the guest would like to sail on a covered category and stateroom however, she will need a quad as she wants to take her children. what do you advise?

• I'd be happy to look for a quad occupancy for your family.  The first two guests in the booking will be covered and the 3rd and 4th guests will be at the current prevailing rate for the sailing.

• I'd be happy to look for a quad occupancy for your family.  The first two guests in the booking will be covered and the 3rd and 4th guests will be protected at the cost at the time of the certificate being purchased.

• I'd be happy to look for a quad occupancy for your family.  Changing to a quad would be considered an upgrade.  The certificate value will be applied to your new reservation and you will be responsible for the difference in cost.

What stateroom number is placed on RIR bookings at creation

• GTY

• Anyone that is available

• The Travel advisor will provide stateroom number

A guest would like to redeem a RIR certificate that was issued in 2017 what do you advise

• We would be happy to assist you. since the certificate was issued more than 2 years ago you can apply the value of your certificate to any sailing of your choice

• We would be happy to assist you. since the certificate has not been used yet do you have any time frame in mind

• We would be happy to assist you. since the certificate has not been used yet did you have any destination in mind