KL Class Q2

What department do we consult if CM expressed hardship?

• Credit Currents

• Credit RLA

• Credit FRP General

• Credit Research & Recovery

Delta Companion Certificate Taxes and Fees should be no more than $__ for a round - trip domestic flight (for itineraries with up to 4 flight segments). Baggage charges and other restrictions apply.

• $75

• $85

• $80

• $70

What’s the minimum limit that can be assigned to an Additional cardmember?

When does the Uber Cash credit appears on CM’s Uber account?

• 1st week of the month

• 1st of every month

• Last week of the month

• Last Day of every month

What cards get Global Entry or TSA Pre Check credit?

• American Express Platinum and Delta Reserve Cards

• American Express Platinum, Marriott Bonvoy Brilliant and Delta Reserve Cards

• American Express Platinum, Marriott Bonvoy Brilliant, Delta Reserve and Delta Platinum Cards

• American Express Platinum and Marriott Bonvoy Brilliant Cards

What is the only STATE we can’t cater enrolling AM-Full over the phone and LOA Request has to be mailed in?

Where do we lead CM online to request Offline Statements?

• Statement & Activity>Search

• Statement & Activity>Recent Transactions

• Statement & Activity>PDF Billing Statements>Request Archived Statements

• Statement & Activity>Previous Billing Period>Request Offline Statement

Where in GSP do I enroll CM to Priority Pass?

• Hub Menu>Enrollment Services>Priority Pass

• Hub Menu>Co-brand Rewards>Enroll Priority Pass

• Rewards and Partner Maint>Services>Partners/Programs-Enroll & Modify

• Rewards and Partner Maint>Services>Rewards>Enrollment

What is the timeframe for CM to receive Priority Pass Welcome Kit after enrollment?

CM called in inquiring to upgrade/take up a companion card without receiving any solicited offer. After walking through the benefits to the CM, CM agreed to upgrade/take up a companion card. How would you determine which CM request option to go from?

• EM

• P

• DM

• CM