CARES

What does the S in the C.A.R.E.S means?

• Search

• Schedule

• Score

• Share

Which is the most importat part of cares?

• Connect

• Acknowledge

• Share

• Resolve

Someone found a new solution to a problem, then that person told that solution to a partner. The previous case is part of:

• Acknowledge

• Resolve

• Connect

• Share

How should you acknowledge a costumer?

• Rephrase the problem not in the form of a question

• Share their feelings

• Acknowledge they are in the call

• Recognize their issue

Ask questions and active listening are part of

• Acknowledge

• Connect

• Shares

• Express

How should we express thanks?

• Thank you for your time, patience and being part of PNC bank

• Thank you, Mr/mrs. x

• Thank you sir

• Thanks

Why is importat express thanks from begin to finish the call?

Which of the following steps is part of resolve?

• Recomend solutions

• Clarify the inquiry or need

• Empathize

• share feedback and best practices with your team and other partners

What does share mean in the CARES?

• Share a post

• Share a food

• Share experiences

• Share social medias

Where you can find soft skill to address to the customer and create a great environment?

• Connect

• Acknowledge

• Empathy

• Recap