Six Sigma Test

Which of these statements about Lean Six Sigma is FALSE

• Six Sigma focuses on improving quality and reducing variation in the processes

• Lean focuses on eliminating waste in processes

• Higher sigma level mean, the defect become lesser

• None of the above

In DMAIC Roadmap, 'finding the root cause of the problem' is in which phase?

• DEFINE

• Measure

• Analyse

• Improve

• Control

While Lean focuses on waste reduction, Six Sigma focuses on ….

• Reduce Non-Value Add activities

• Improve quality and process capability

• Improving flow in the value stream

• None of the above

Complaint from passenger about the airport services' is an example of

• Voice of Process

• Voice of Customer

• Voice of Business

• Voice of Operation

Which of these is an example of 'Voice of Process'

• Revenue per expenditure ratio

• Baggage delivery time

• Passenger complaint on the washroom’s cleanliness

• Staff cost per passenger