Week 25 PSC updates

There will be no direct impact to the seller’s end even if the buyer did not confirm the order received.

• True

• False

When tagged as "delivered" by the logistics team, the seller will not be paid if the customer did not click the "order received"

• True

• False

Answer explanation

AS LONG AS THE ORDER HAS BEEN TAGGED AS "DELIVERED" BY THE LOGISTICS TEAM, THE SELLER WILL BE PAID REGARDLESS IF THE CUSTOMER DID NOT CLICK THE "ORDER RECEIVED".

If the customer did not click the "Order Received" button or request for a return/refund, buyer order will automatically be confirmed at the end of the guarantee period for Non-lazmall is _____.

• 25 days

• 30 days

• 7 days

How many days will the order be automatically confirmed at the end of the LazMall guarantee period if the customer did not click the "order received" button?

• 15 days

• 30 days

• 7 days

What can a customer do if they accidentally click the Order Received button and want to return/refund their purchase? Choose all that apply.

• The seller can no longer request for refund/return

• The seller can settle it offline

• Contact Seller Center

• Contact Lazada Customer Support, as long it is still within the guarantee period

Sellers can respond to the request via My Shipment Page in Seller Center, namely at the Cancellation tab, To Ship tab, or the Order Detail page

• True

• False

Answer explanation

Sellers can respond to the request via the ORDER MANAGEMENT Page, namely at the Cancellation tab, To Ship tab, or the Order Detail page

Buyer cancellation on or after RTS will not add up to the seller's cancellation rate.

• True

• False

Buyers may request cancellation of an RTS-d order AFTER it has been shipped, subject to seller approval.

• False

• True

Answer explanation

Buyers may raise a request to cancel an RTS-d order BEFORE it is shipped out subject to approval by the seller.

Sellers can respond to the request via via the Order Management Page, namely:

(multiple answer)

• Cancellation tab

• To Ship tab  Order

• Order Detail page

If sellers do not respond to the cancellation request within __________, the request will be automatically approved.

• 24-48  hours

• 1 business day

• 3 working days

• 4 hours