
Week 25 PSC updates
Authored by Janica Vincoy
Professional Development
KG
Used 6+ times

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20 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
There will be no direct impact to the seller’s end even if the buyer did not confirm the order received.
True
False
2.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
When tagged as "delivered" by the logistics team, the seller will not be paid if the customer did not click the "order received"
True
False
Answer explanation
AS LONG AS THE ORDER HAS BEEN TAGGED AS "DELIVERED" BY THE LOGISTICS TEAM, THE SELLER WILL BE PAID REGARDLESS IF THE CUSTOMER DID NOT CLICK THE "ORDER RECEIVED".
3.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
If the customer did not click the "Order Received" button or request for a return/refund, buyer order will automatically be confirmed at the end of the guarantee period for Non-lazmall is _____.
25 days
30 days
7 days
4.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
How many days will the order be automatically confirmed at the end of the LazMall guarantee period if the customer did not click the "order received" button?
15 days
30 days
7 days
5.
MULTIPLE SELECT QUESTION
45 sec • 5 pts
What can a customer do if they accidentally click the Order Received button and want to return/refund their purchase? Choose all that apply.
The seller can no longer request for refund/return
The seller can settle it offline
Contact Seller Center
Contact Lazada Customer Support, as long it is still within the guarantee period
6.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
Sellers can respond to the request via My Shipment Page in Seller Center, namely at the Cancellation tab, To Ship tab, or the Order Detail page
True
False
Answer explanation
Sellers can respond to the request via the ORDER MANAGEMENT Page, namely at the Cancellation tab, To Ship tab, or the Order Detail page
7.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
Buyer cancellation on or after RTS will not add up to the seller's cancellation rate.
True
False
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