The Bay - Level 1 Final Assessment Exam

You will click on ______ to place an order.

• Returns

• New Order SFCC

• Wrap Up

• Contact Search

How many days will the customer receive the item if they chose Standard delivery?

• 2 to 6 business days

• 2 to 6 days

• 3 to 10 business days

• 3 to 10 days

How many days will the customer receive the item if they chose Express delivery?

• 2 to 6 business days

• 2 to 6 days

• 3 to 10 business days

• 3 to 10 days

How long does a customer have to return a standard-sized item using a regular credit card?

• 90 days

• 30 days

• 14 days

• 60 days

How long does a customer have to return a standard-sized item using an HBC credit card?

• 90 days

• 30 days

• 14 days

• 60 days

How long does a customer have to return Furniture, Major Appliances, or Patio (MHF) using an HBC credit card?

• 90 days

• 30 days

• 14 days

• 60 days

What to do when all method of payment the customer is using is being decline while placing the order for them?

• Ask another method of payment

• Advise customer to allow 24 hours before placing another order.

• Advise to call their financial institution to verify why they can't place using their cards.

Which of the MOP you can use to place an order for the customer?

• PayPal

• Affirm

• Apple Pay

• Neo Credit Card

If customer calls to place a furniture order, and there's no "add to bag" option in the website, we should _____.

• Inform the customer that only VIP customers are allowed to place an order.

• Transfer the customer to MHF department.

• Apologize, and inform the customer that the item is currently out of stock.

• Inform the customer that we're having a website maintenance at this moment.

The following are ways on how to apply for a HBC credit card, EXCEPT:

• Apply at a Hudson’s Bay store

• Apply online through the Neo financial portal

• Apply via Neo App

• Apply through a customer service representative