CUSTOMER SERVICe

What is "Eliminate the Wait" about?

• It gives customers a training about they need

• It gives customers the tools to resolve their own issues

• It gives customers rules and instruction about the company

• It gives customers more information details

Get as ..................... as Possible

• Get as Much Information as Possible

• Get as Information Much as Possible

• Get as Information as Possible

• Get as the food as Possible

What is "Get as Much Information as Possible" about?

• Prepare the customer to replicate the process on their own in the future, eliminating the need for a second call.

• Who knows

• About the information we need to give them to have a wonderful experienc

• The more information a call center agent has about the customer on the line and the issue they’re facing, the more likely they’ll be able to resolve it on first contact.

Provide ..................... Possible

• Provide Clear Feedback Wherever Possible

• Provide Clear Instructions Wherever Possible

• Provide Instructions

  Cleard Wherever Possible

• Provide The important instruction Wherever Possible

What is First-Call Resolution?

• Refers to a company's information about dealing people

• refers to a agent who is able to handle the problem in one

• resolve the problem in the first contact

• refers to a company’s ability to resolve a customer service request

What does "FCR" mean?

• FIRST CALL RESOLUTION

• FIRST CALL RESOLUTION

• FAST CALL SOLUTION

• FIRST CALL RESOLUTION

• FIRST CALL RESOLUTION

WHY IS FCR IMPORTANT?

CHOOSE THE CORRECT ANSWERS IN ORDER according to the video.

• 1.first email resolution

  2.first ivr resolution

  3.first chat resolution

  4.first web resolution.

• 1.first ivr resolution

  2.first email resolution

  3.first chat resolution

  4.first web resolution.

• 1.first web resolution

  2.first ivr resolution

  3.first chat resolution

  4.first web resolution.

• 1.first chat resolution

  2.first ivr resolution

  3.first chat resolution

  4.first web resolution.

How much is 5 plus 5 times 5?

• 55

• 30

• 35

• 50

what does "measurement and management" mean in spanish?

• JAMES

  CHAPTER 1:5

• medición y control de sistemas

• medición y gestión

• métrica y componente